Primary Support for Canvas
- Canvas Tech Support Live Chat opens a new website is available in the Help menu in Canvas (generally your best first choice).
- Canvas Support Hotline (Faculty): (833) 519-8477
Assistance Creating Accessible Content
Faculty can ask OLT for help solving issues with remediating or creating accessible content, using Panorama, or better understanding course accessibility requirements. Submit a request for help through this form.
Canvas Requests
Use these forms to request these specific tasks. Please allow a minimum of 24 hours for a response to your request. Actual fulfillment of the request may take longer.
- Add/Remove Users opens a new website
- Course Cross Listing opens a new website
- Course Copy opens a new website
- Sandbox Course Request opens a new website
- Incomplete Course Request
- Canvas Announcement
- Course Template Request
- Resource Course Request opens a new website
For other Canvas requests not met through Canvas support (Live Chat opens a new website | (833) 519-8477), please submit a ticket to UAB Learning Technologies support:
Support for all other Learning Technologies
See the list of UAB-approved technologies (e.g., Kaltura, GoReact) for guides and support options.
If these support options do not provide a satisfactory resolution, please submit an Learning Technologies support request and include any ticket numbers provided by external support providers.
Instructional Design Services
The Instructional Design team provides services to help faculty design face-to-face and online courses. Whether developing a new course or program, transitioning courses to an online format, improving an existing course, or meeting accessibility and Universal Design for Learning (UDL) standards, or learning how to use various learning technologies, the designers have the skills to help.
One-on-One Consultations
We offer personalized, one-on-one consultations designed to support instructors at every stage of their teaching journey. Whether you are refining a single assignment or reimagining an entire course, our team partners with you to explore effective, evidence-based approaches that enhance student learning and faculty success.