Canvas 24/7 Support
- Find answers to common questions by searching the Canvas guidesOpens an external link..
- If Canvas misbehaves, report the problemOpens an external link..
- Canvas Support Hotline:
- Faculty: (833) 519-8477
- Students: (855) 778-9969
- Live chat with Canvas SupportOpens an external link..
- Need help with your BlazerID? Visit BlazerID Central Opens an external link..
- Get help from a Canvas expert by asking the Canvas community Opens an external link..
Zoom 24/7 Support
UAB uses Zoom web conferencing for virtual classroom session in distance accessible courses. If you have any issues with the Zoom services please contact their support at:
- Phone: (888) 799-9666 ext 2 or (650) 397-6096 ext 2
- Chat: Live Chat Opens an external link.
- Web: https://support.zoom.us/hc/en-us/requests/new Opens an external link.
UAB Desktop Support
UAB computers and computer labs are supported by UAB Desktop Services. If you are experiencing issues in a lab or other desktop supported computer, contact AskIT for assistance.
- Phone: (205) 996-5555
- Email: askit@uab.edu
- Web: https://uabprod.service-now.com/ess_portal/home.do Opens an external link.
AskIT Help Desk Hours
- Weekdays: 6:30 AM - 9:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday 1:00 PM - 7:00 PM
SON Faculty Support
Director, Instructional Technology
Matthew Jennings
(205) 996-9677
Contact for: Program Oversight, Cross-listing, ID’s, Administrative Issues, Training, Tool Functionality, Course Design
Senior Instructional Design Specialist
Jennifer Jones
(205) 975-3306
Contact for: Training, Tool Functionality, Course Design
Senior Instructional Design Specialist
Brad Carpenter
(205) 934-3832
Contact for: Training, Tool Functionality, Course Design
Senior Instructional Design Specialist
James Clark
(205) 934-6681
Contact for: Video, Presentation Tools, Course Design